The health crisis has accelerated the digitization of many sectors and in particular, the luxury sector, in order to maintain the link with its customers.
The advent of digital and new customer requirements have led luxury institutions to review their processes, the customer experience and find new areas of differentiation.
Thus, to meet the new expectations of customers at the crossroads between the quest for meaning and unique experiences, luxury institutions are positioning themselves in favor of:
Our presence in the luxury sector for several years has allowed Finegan Advisory to develop expertise that helps our clients face the major transformations of the sector in order to improve their competitive advantages and profitability.
Fundamentally impacted by the health crisis, the luxury industry has become aware of the importance of integrating both CSR issues and the traceability of its value chain. Our dedicated Finegan team works alongside you on a daily basis to achieve this transformation.
Compliance of the anti-corruption system
Optimization of marketing campaigns
Optimization of customer knowledge for the Marketing Department
Implementation of a management tool
Implementation of a mobile cashiering tool