Business Excellence

Advisory

Discussion

Your challenges

Our clients face many challenges in achieving their business objectives. Their challenges: matching their value proposition with their customers’ expectations and ensuring the effectiveness of their internal systems.

At Finegan, our goal is to work with each of our clients to build their business model of tomorrow. The one that will allow them to differentiate themselves within their ecosystem, to gain market share and to optimize their investment costs during the transformation phases.

Our offers

  • Differentiation strategy
    o Realization of strategic plan
    o Definition and optimization of customer strategy
    o Realization of opportunity studies
    o Realization of business plan and development plan
    o Realization of benchmarking

 

  • Distribution model
    o Development of a distribution strategy
    o Optimization of territorial network and agency formats
    o Definition of marketing strategy / offer
    o Redesign and implementation of relational models
    o Optimization of commercial and operational performance
    o Improvement of channel efficiency (Digital, Agencies, LSB, CRC)
    o Definition of CRC positioning and industrialization
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  • Pathways and experiences
    o Redesign and optimization of pathways, based on innovative technological capabilities
    o Diffusion of a pathway approach within organizations
    o Putting customer journeys under control and management
    o Industrialization of the management of customer satisfaction and voice of the customer
    o Bringing remote identification and digital trust bricks into compliance
    o Incorporation of technological gas pedals (digital identity, AI, virtual reality, semantic analysis, RPA, etc.)

 

  • Employee experience
    o Educational project management
    o Design of business and behavioral training (pedagogical engineering)
    o Innovation in teaching methods
    o Design of blended learning courses
    o Onboarding new activity
    o Acculturation of strategic company vision
    o Elaboration of job references and evaluation of skills

 

  • Operational Excellence
    o Target Operating Model: Missions / Organization / Governance and management system / Resources
    o Change management (traditional and agile approaches)
    o Management of merger / migration programs
    o Resource Sharing, Nearshoring, Offshoring
    o Disruption of the industrial model (e.g. White labelling, Carve out, digitalization, robotization, AI…)
    o Base Zero Budget
    o Lean Management, continuous improvement, automation…
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Our support

To do this, we have defined 5 areas of expertise within our offer to support them:

  • Strategy and differentiation
  • Distribution model
  • Career path and experience
  • Employee experience
  • Operational excellence

With more than 50 consultants and nearly 30 flagship projects each year with key players within their industries, our teams deliver customized coaching by :

  • Considering transformation as a competitive advantage with an innovative operational model to support the strategy
  • Fostering a culture of innovation/digitization with powerful tools to enhance the value chain and achieve productivity gains
  • Natively building processes based on continuous improvement
  • Launching reflections around competence centers for a more advanced control of resource-related costs
  • Ensuring a customer-centric organization while integrating the needs of employees
  • Implementing simple, agile, responsive and efficient organizational models
  • Implementing performance indicators to sustain the change

FINEGAN ADVISORY is aware that our clients’ organizations are complex and changing, and we are convinced that they must be understood as a social and cultural whole. To this end, our teams provide you with tailor-made support by :

  • Considering transformation as a competitive advantage with an innovative operational model to support the strategy
  • Fostering a culture of innovation/digitization with powerful tools to enhance the value chain and achieve productivity gains
  • Natively building processes based on continuous improvement
  • Launching reflections around competence centers for a more advanced control of resource-related costs
  • Ensuring a customer-centric organization while integrating the needs of employees
  • Implementing simple, agile, responsive and efficient organizational models
  • Implementing performance indicators to sustain the change

They trust us

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